Analysis by Leah Travers in SRM 334 (section 2)
As a Maryland resident and Ravens fan, I decided to choose the handling of Ravens running back Ray Rice. This is a perfect example to look at when discussing the importance of public relations and media image. I want to look at how the NFL, the Ravens, and Ray Rice used different styles of media to communicate with fans and to clear up their image. The most used tools were news and press conferences, but others examples are commercials and interviews. They say actions speak louder than words and one image can redefine someone, but what is it about the second leaked video of Ray Rice punching his then-fiancĂ© that got everyone changing their opinions about him? Could the league and the Ravens have pretend it wasn’t as bad because they didn’t see the action occur, even though we all know Rice punched her?
“The decision to let Ray Rice go was unanimous. Seeing that video changed everything. We should have seen it earlier. We should have pursued our own investigation more vigorously. We didn’t and we were wrong” said Bisocitti. Image is everything now-a-days. The steps taken to shape a player, a team, or a leagues image is what will keep them successful in a business that all depends on what sponsors and fans think about them.
Mr. Goodell is in the hot spot after how he handled this scandal. Thoughts like “Why didn’t the NFL investigate the situation more?”, “do they even care about what the players do?”, and “are their apologizes sincere?” Mr. Goodell used a news conference to announce to the public that “he got it wrong” and “will get it right.” Another quote that I pulled from his news conference was his view of the NFL. "At our best, the NFL sets an example that makes a positive difference. Unfortunately over the past several weeks we have seen all too much of the NFL doing wrong and that starts with me." Personally, I wonder how many people really do see the NFL this way. But in attempt to clean up the leagues image they are now initiating a “long-term commitment to help people affected by domestic violence and sexual assault.” They are partnering with the National Domestic violence Hotline and the Sexual violence resource center to help women who have suffered from abuse. Which the NFL is funding the resources that these centers have lacked. The NFL also created a commercial of players speaking about “no more” domestic abuse. This commercial shows the support of players in Goodell’s decision to make the disciplinary actions towards domestic violence harsher more effective (first-time offense = six-game unpaid suspension, repeat offender = lifetime NFL ban).
The Ravens called the press conference in May with Ray Rice and his wife Janay. They both publically apologized for their actions. The Ravens then proceeded to tweet “Janay Rice says she deeply regrets the role that she played the night of the incident.” Why was Janay Rice even at this press conference? One thought I came up with is that they wanted the press and fans to see that if his wife can forgive him so can the world. If his wife will stay with him, the Ravens will stay, and so should the sponsors. The Ravens deleted their tweet. Mrs. Rice recently has admitted in an interview that if it weren’t for the Ravens suggesting her presence at the press conference, she wouldn’t have gone. Janay Rice wouldn’t have apologized as well if it hadn’t been suggested it. What I don’t think the Ravens expected was the back lash towards this tweet. A #WhyIstayed- viral hashtag campaign began over Janay and Ray Rice’s relationship during the aftermath.
Ray Rice has reach out to the media many times in the form of press conferences, public apologies, interviews, and statements. We see him going to intervention programs, couples counseling, and the prospect of him advocating for domestic violence when the time is right. The situation is now out of his hands and in the fate of those around him. Do they believe his apologizes or do they see these tactics as a way to save his career? After fighting for the right to stay in the NFL, Rice is now waiting in limbo for someone to pick him up. The question is if anyone is willing to take Ray Rice into their brand and risk the consequences, positive or negative.