Snapchat is a photograph application that was created in July 2011. This application was created so people could not upload pictures they have already taken, but must take pictures of where they currently are. There are approximately 400,000,000 messages sent a day by its 30,000,000 users. However only 55 percent of those users use Snapchat daily. Snapchat became popular among teenagers and young adults within the past year or two, and now brands and franchises are using that information to their advantage. Knowing that teenagers and young adults use social media almost daily, brands and franchises have joined in and made those same social media accounts to get connected with the younger generation. The New Orleans Saints were the first sports franchise to join Snapchat. In December, the Saints had over 17,000 followers. In order to push content via Snapchat, sports franchises and brands must take a picture and post to what Snapchat calls “a story.” The picture they post to their “story” is only visible to their followers for 24 hours before it disappears. After they got their account, it was all word of mouth promotion for the New Orleans Saints. Snapchat does not have a direct link the Saints could post for their fans to see and follow, forcing fans to have to search for the Saints by themselves in order to actually be able to see the content the Saints send via Snapchat.
Sports teams are beginning to utilize Snapchat to appeal to their younger fans. Some teams are using the application to offer discount codes for game day tickets as well as team merchandise. Other teams are using it to announce a big reveal is coming from the team soon. Some teams are using Snapchat to have a new twist on scavenger hunts, or use it as a fun way to involve their team mascot. Where as others are using it to show content that fans would not get to see otherwise.
Using Snapchat to connect with their younger fans is a brilliant idea. With Snapchat being such a big hit with the younger generation, it is a great idea to use the social media younger fans are using. Using Snapchat for discount codes can be rewarding but also risky. As mentioned in class, giving discounts or gifts away may upset season ticket holders, as well as dilute the value of the product. Since Snapchat “stories” are only visible for 24 hours, the code should only be visible to the fans that look at the content daily. For professional teams it may be a little more risky than for a minor league team who are just trying to get fans to attend their games. Having a discount code for a Monday night game may benefit minor league teams in college towns or a town where minor league is the only team around.
Teams using snapchat to announce a big reveal coming soon, will get their fans looking at their content multiple times per day to see what is going to happen with the team. Using Snapchat for that purpose is smart because the team will have a lot of traffic going through their website as well as all of their social media accounts, promoting their name.
Franchises using Snapchat to show behind the scenes content that fans would not normally get to see is also a great idea. Fans love to see their favorite player in the locker room or some place they do not have access to see them. Fans also enjoy seeing their favorite players at the events they were not able to attend because they were stuck at work, college, or were not of age to attend the event. Using Snapchat can show those fans all of what they were missing.
Brands and franchises using Snapchat is relevant to this course because teams are marketing and selling their brand by using this application. They are sending content to their fans via Snapchat, a type of social media that not everyone has. It is a benefit to those that have the application on their phone. The content posted to the Snapchat Story is only available to those with a smartphone that allows them to download Snapchat. This benefits the younger generation because almost everyone has a smartphone, iPod, iPad with Snapchat access. Depending on what the team chooses to send out, they may gain interest of teenagers and young adults to want to work in the sport industry, helping it to grow. If a team sends out pictures or videos of event level of different stadiums or arenas, it may gain interest of students wanting to work in facilities. Snapchat can also be used as a promotional tool, providing contests for fans, giving incentives, as well as showing them when and where they can help with community projects or visit players for autograph sessions. Snapchat also shows what game days are like as well as the game themselves, getting fans to want to come back to the stadium to witness the atmosphere in person. Following other teams that are not necessarily a fan favorite, can show people how other stadiums are and what other teams are like behind the scenes.
As mentioned above, Snapchat is a great tool for marketing and promoting sports brands. Showing fans content they would not normally get to see is priceless. Seeing pictures or videos of their favorite player encourages them to come to games, buy merchandise or keep checking back for more.
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Analysis by Chelsea Weber in SRM 435 (section 2)
News about sports used to be limited to newspapers and television, but with social media taking the world by storm, there are unlimited outlets for fans to gain access to information about their favorite teams and players. The most recent social media to catch teams and fans attention is Snapchat. The first team to try out the app was the New Orleans Saints and both the fans and the team have found it quite successful. Snapchat is different than most apps in that the picture or video only lasts up to 24 hours. It is a more personal app than most in that the fans get a direct message from the team and only they can see the picture or video, unlike Twitter or Instagram where the text and pictures last forever and can be seen by anyone. Snapchat gives fans an inside and behind the scenes look at the team and players. This could potentially be a very positive and successful marketing tool if the teams use it correctly. Knowing that the app is used primarily by the younger generations, the organizations need to post things that appeal to that age group. Showing locker rooms, pre-game routines, off the field appearances, individual players, bloopers , etc., could gain the attention of potential fans, while keeping the existing fans. Teams can use Snapchat to promote team events, share team news, and even create challenges for the fans to take part in. All in all, Snapchat is another tool for teams and organizations to get their name out there and create more noise about the organization. It is a great way to market the team and could also create more sales, whether it be merchandise or ticket sales. Whether or not Snapchat is going to work or how long it’s going to last, teams should try it out and see what kind of response they get.
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