From Adweek
Review by Jenny Hansberry in KIN 332 (section 2)
Stuart Feil does an outstanding job of proving that social media is a vital way for sports teams to build a better organization amongst players, employers, and fans. Today’s marketers want to take greater advantage of the powerful emotional attachments leagues, teams and athletes have with the fans that follow them. The responses from fans on social media, whether it’s for a specific player or entire team, have showed their loyalty and in return, organizations have been able to make a better understanding of their followers.
Social media is constantly enhancing and the need to consistently be adapting is essential. A perfect example of how a sports team utilized social media to connect with its fan was the New England Patriots decision to host a virtual tailgate. Not only did this allow fans to interact with thousands of others with the same loyalty to the Patriots, but it allowed them to ask questions and speak to the coaches and staff. The most avid fans loved this engagement with the coaches and felt a sense of participation in prepping the NFL superstars for the game. Pat Coyle, the president of Coyle Media, stated that “fans want three things: camaraderie, recognition and access. Camaraderie comes from interacting with other fans. They want recognition from the team for their passion and loyalty. And access means they want to feel close to the team or the athlete. Social relates to all of that”. Fans want to feel as though they are a valued part of a team, and in today’s society that feeling is not hard to come by.
Beyond just the fans having the ability to be more involved, the business side of social media gives insight to fans demographics and psychographics. It’s crucial for an organization to know its fans and be able to deliver what they need in order to make money. Whether a company uses an athlete known across the world to push a product, like McDonald’s did with Dara Torres for the 2012 Olympics, or simply giving a large opportunity to engage with your favorite sports team, everybody wins. Fans feel more passionate about staying a loyal fan and the organizations are striving off of the extra support from its fans.
After Feil explains all the benefits of the social aspect of sports, it is difficult to people that anyone would shy away from it. The results clearly show one thing: everyone wins.
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